Privacy Policy for Express Hub

Effective Date: February 12, 2025

1. Introduction

Express Hub is a delivery management application developed by Ethio Clicks for managing orders and coordinating delivery agents for Esoora Express. This Privacy Policy explains how we collect, use, store, and protect your information when you use our app.

2. Information We Collect

• Registration Information: When you register, we collect your first name, last name, phone number, password, and optionally your email, street, and city.
• Location Data: After registration, we continuously collect your location data to show you nearby orders.
• Device Information: We collect your device ID for the purpose of sending targeted notifications.
• Phone Verification: We use Firebase Auth for phone number confirmation during registration.

3. How We Use Your Information

Your data is used for:

• Order Management: Enabling efficient assignment and tracking of orders.
• Tracking: Monitoring delivery agents in real time to display nearby orders.
• Communication: Facilitating direct communication with agents and within the system.

4. Data Sharing and Disclosure

We do not share your personal data with any third parties. Note that while we use Firebase Auth for phone number verification, this service operates under its own privacy policies and is used solely for authentication purposes.

5. Data Storage and Security

We store images and other related data using Firebase Storage. We implement reasonable security measures to protect your data from unauthorized access, alteration, or disclosure.

6. Data Retention

Your personal data is retained as long as your account is active. You have the right to request immediate deletion of your data. Once deleted, your data will be promptly removed from our systems.

7. User Rights

Account Deletion: Users can delete their account at any time through the "Edit Profile" page by selecting the delete account option.

Data Access: You may contact us if you have any questions or concerns about your personal data.

8. Cookies and Tracking Technologies

We do not use cookies or any other tracking technologies in Express Hub.

9. Legal Compliance

Express Hub does not currently adhere to specific additional legal frameworks (such as GDPR or CCPA) beyond standard data protection practices. We are committed to protecting your privacy under our current policies.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

• Address: Piassa Sekka Tower, 11th Floor, Addis Ababa, Ethiopia
• Email: info@ethioclicks.com
• Website: ethioclicks.com
• Phone: +251-977-01-11-11

By using Express Hub, you acknowledge that you have read and understood this Privacy Policy. We reserve the right to modify this policy at any time; the most recent version will be available on our website.