Ethio Clicks PLC ("we," "our," or "us") operates the Esoora Express mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application to request, track, and manage package deliveries.
We may collect information about you in a variety of ways. The information we may collect via the App includes:
Personally identifiable information, such as your name, delivery addresses, email address, and telephone number, that you voluntarily give to us when you register an account or place an order through the App.
We may request access to your device's location services to help accurately pinpoint pickup and drop-off addresses, calculate delivery fees, and show you nearby available delivery agents. You may change these permissions in your device settings, but disabling location services may affect your ability to easily set delivery destinations.
We may request access or permission to certain features from your mobile device, including your push notifications (to send you real-time order status updates) and storage/camera (for profile pictures). You can manage these permissions in your device's settings.
Having accurate information permits us to provide a seamless and fast delivery experience. Specifically, we may use information collected about you via the App to:
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
When you place an order, we share your name, phone number, and precise pickup/drop-off locations with the assigned Esoora Delivery Agent so they can successfully pick up and deliver your package.
We may share your information with third parties that perform services for us or on our behalf, including SMS verification services, payment processors, hosting services, and customer support infrastructure.
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
If you have questions or comments about this Privacy Policy, please contact our support team at:
Ethio Clicks PLC
Sekka Building, 11th Floor, Piassa
Addis Ababa, Ethiopia
Phone: +251 911 70 17 77
Email: info@ethioclicks.com
Website: ethioclicks.com
© 2026 Ethio Clicks PLC. All rights reserved.